Privacy

Heathcote Equine is Zara Flinders' coaching business. This page explains what happens to the details you give when you book a lesson or a clinic place on this website.

Who looks after your details

Zara Flinders, trading as Heathcote Equine, is responsible for your details. To ask anything about them, email Zara at zaraheathcoteequine@gmail.com.

What Zara keeps

• Your name and email address, and your phone number if you give it.
• Whether you would like Zara to contact you by email or by WhatsApp.
• Your horse's name and anything you tell Zara when you book, such as notes about your riding or what helps her group riders.
• What you booked, when, and what you paid. Your card details go straight to Stripe and never reach Zara or this website.
• Notes Zara and her helpers keep about your riding and lessons, the level she rides you at, and the kinds of lesson you have done or are interested in. These are never shown on the website.

What it is used for

To take and run your booking: confirming it, sending your time and any change to it, refunding you if a booking is cancelled, and coaching you. Zara also looks back over bookings to plan lessons and clinics.

If you have ridden with Zara before, she may send you a message about a lesson or clinic like those you have done. Every one says how to stop them: reply "no more", or tell Zara, and she will not send you another. She never sells your details.

Who else handles them

Zara, and the helpers she approves, see bookings in the Heathcote Equine app. A few companies run parts of the booking system for her and handle your details only to do that:

• Cloudflare runs this website and stores the booking records.
• Stripe takes your payment, under Stripe's own privacy policy.
• Resend sends your booking emails.
• Google holds Zara's calendar, where each paid lesson is added with your name, contact details and notes.

If you choose WhatsApp, Zara messages you from her own WhatsApp. Some of these companies store or process information outside the UK, with the safeguards UK data protection law requires.

How long it is kept

Your details are kept while you book with Zara, and booking and payment records for as long as the law requires business records to be kept. You can ask Zara to delete your details at any time, and she will delete everything she is not required to keep.

Your rights

You can ask Zara for a copy of the details she holds about you, and ask her to correct or delete them, or to stop using them. If you are unhappy with how your details are handled, you can complain to the Information Commissioner's Office.

Zara's Google Calendar

Zara connects her own Google Calendar so that this website offers only times she is free. Connecting adds two calendars to her Google account, Teaching time and Lessons booked, and the booking system can see and change only those two, nothing else in her Google account. It uses only the start and end times of events in Teaching time, and adds each paid lesson to Lessons booked. It also keeps her Google account's email address and the access Google gives it. Information from Google is used only to run bookings: it is never used for advertising, sold, or shared.

Heathcote Equine's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

This website

This website sets no cookies of its own and has no analytics or advertising trackers.