Cancellations and refunds

This page explains what happens if you need to cancel a lesson or clinic place you have booked on this website, or if Zara has to.

If you need to cancel

Email Zara at zaraheathcoteequine@gmail.com, or reply to your booking confirmation email. Bookings can't be cancelled on the website.

A private lesson: tell Zara at least 48 hours before it starts, and she will refund you in full.
A clinic place: tell Zara at least 7 days before the clinic, and she will refund you in full.

With less notice there is no refund, unless Zara is able to fill your time or place, in which case she will refund you in full.

If Zara has to cancel a lesson or clinic, for example through illness, unsafe weather or ground, or a problem with the venue, you are refunded in full.
If a clinic's date or venue changes, Zara lets you know. If you can't make the new date or venue, tell her and she will refund you in full.
On a clinic where Zara puts riders into groups, she sends your group and time by the date shown when you booked. If you can't make the time she gives you, tell her straight away: she will try to move you to another group, and if she can't, she will refund you in full.

A refund is for the full amount you paid, back to the card you paid with. It usually reaches your account within 5 to 10 working days.

If you leave the payment page without paying, nothing is charged and your place is released.

If you think you have been charged wrongly, email Zara first and she will put it right. This doesn't affect your rights with your card provider.

Livery and residential schooling are arranged with Zara directly, and this page doesn't cover them.